Privacy Policy

Last updated: October 2025

At Cernamak Property Care (“Cernamak”, “we”, “our”, “us”), we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your data when you use our website (cernamakpropertycare.co.uk), contact us, or use our services.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Who We Are

Cernamak Property Care provides property design, maintenance, and renovation services across London and surrounding areas.
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

mihail@cernamakproperycare.co.uk

2. Information We Collect

We collect personal and technical information to provide our services efficiently and securely.

a. Information You Provide to Us

Name, address, and contact details (email, phone number)
Property details and service requirements
Payment and billing details (processed securely via our payment providers)
Any information you choose to share through forms, emails, or messages

b. Information We Collect Automatically

When you visit our website, we may collect:

Your IP address and browser type
Pages viewed and time spent on the site
Device information (operating system, screen size, etc.)
Cookies and analytics data (see Section 8 below)

3. How We Use Your Information

We use your data to:

Process bookings and payments
Provide and manage our services
Respond to your enquiries and requests
Send confirmations, invoices, or project updates
Manage subscriptions and maintenance plans
Improve our website and customer experience
Send service updates, offers, or newsletters (only if you’ve opted in)

We do not sell or rent your data to anyone.

4. Legal Basis for Processing

We process your personal data under one or more of the following lawful bases:

Contractual necessity – to perform services you have requested or purchased
Legitimate interest – to run our business, manage customer relationships, and improve our services
Legal obligation – to comply with UK laws or tax requirements
Consent – when you have explicitly agreed (for example, for marketing emails)

5. How We Store and Protect Your Data

Your information is stored securely using encrypted systems and protected hosting.
We implement technical and organisational measures to safeguard your data against loss, misuse, or unauthorised access.

We keep your information only for as long as necessary:

For service records, typically up to 7 years (for tax and insurance purposes)
For marketing, until you opt out or unsubscribe
For general enquiries, no longer than 12 months

6. Sharing Your Information

We share your data only when necessary to deliver our services or meet legal obligations, for example:

With trusted contractors or suppliers assisting with your project
With payment processors (e.g., Stripe, PayPal, WooCommerce Payments)
With hosting or analytics providers (e.g., Google Analytics)
With regulatory or legal authorities when required by law

All partners and third parties are required to protect your information and use it only for the agreed purpose.

7. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of any inaccurate or incomplete information
Request deletion (“right to be forgotten”)
Restrict or object to processing
Withdraw consent for marketing at any time
Request transfer of your data to another service provider

To exercise these rights, contact us at mihail@cernamakproperycare.co.uk.
We will respond within 30 days.

8. Cookies and Tracking Technologies

Our website uses cookies to improve functionality, analyse traffic, and enhance your experience.
Cookies help us understand how visitors use our site and may store preferences for future visits.

You can control cookies through your browser settings. Disabling them may affect website performance.

9. Payments

All online payments are processed securely through third-party gateways (e.g., Stripe, PayPal, or WooCommerce Payments).
Cernamak does not store or have access to your full payment card details.
These processors use advanced encryption and comply with PCI-DSS standards.

10. Marketing Communications

If you choose to subscribe to updates or newsletters, we may send you occasional emails about our services, offers, or property care tips.
You can unsubscribe anytime using the link in our emails or by contacting us directly.

We will never send spam or share your email with unrelated third parties.

11. Links to Other Websites

Our website may contain links to other websites (such as suppliers or partners).
We are not responsible for the privacy practices or content of those websites.
We encourage you to review their policies before sharing any information.

12. Updates to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the revised “last updated” date.
We encourage you to review it periodically to stay informed.

13. Contact Us

If you have any questions, concerns, or requests regarding your personal data or this policy, please contact us at: