Terms and Conditions

Last updated: October 2025

Welcome to Cernamak Property Care.
These Terms and Conditions outline the rules, responsibilities, and expectations when you use our services or website (cernamak.co.uk).
Please read them carefully before making a booking or purchase.

By using our site, requesting a quotation, booking a service, or making a payment, you agree to these Terms and Conditions.

1. About Us

Cernamak Property Care (“Cernamak”, “we”, “our”, “us”) provides property improvement and maintenance services, including but not limited to:

  • Home and space design consultations

  • Repair and servicing works

  • Subscription-based maintenance

  • Renovation and large project management

We operate primarily within London and surrounding areas.

2. Services

We offer a variety of services as described on our website.
Service details, scope, and pricing are listed for transparency.
However, all work is subject to availability, scheduling, and property assessment.

We reserve the right to modify or withdraw any service, pricing, or offer at any time without prior notice.

3. Bookings and Payments

  • All bookings and purchases made via our website are processed securely.

  • Payment is required at the time of booking unless otherwise agreed in writing.

  • Once payment is confirmed, we will contact you to arrange dates, confirm requirements, and ensure all project details are clear.

For larger works, a deposit may be required, with the remaining balance due in stages or upon completion, as agreed in writing.

All prices shown include VAT (if applicable) unless otherwise stated.

4. Subscriptions and Maintenance Plans

Cernamak offers subscription-based maintenance services on monthly or annual payment options.
By subscribing, you agree to recurring payments until cancelled.
You may cancel at any time by providing at least 30 days’ written notice prior to your next billing date.

Each subscription level includes specific tasks and visit frequency as described on our website.
Services outside the plan’s scope may be quoted separately.

5. Cancellations and Refunds

Design Consultations & One-Off Services

  • You may cancel or reschedule up to 48 hours before the appointment for a full refund.

  • Cancellations within 48 hours may incur a charge of up to 50% of the service cost.

  • Missed appointments are non-refundable.

Renovation or Large Works

  • Deposits are non-refundable once work or material procurement has begun.

  • Refunds (if applicable) are issued only if we fail to deliver the agreed work or service.

Subscriptions

  • You can cancel anytime with 30 days’ notice as outlined above.

  • Refunds for unused time are not typically provided unless due to an error on our part.

6. Access and Property Responsibilities

The client must ensure safe and reasonable access to the property for our team.
Any delays caused by lack of access, unsafe conditions, or incomplete preparations may result in additional charges.

It is your responsibility to inform us of any known issues, hazards, or special instructions prior to work commencing.

7. Materials and Equipment

All materials, equipment, and tools used for our services are provided by Cernamak unless otherwise agreed.
Materials remain the property of Cernamak until payment is received in full.

We use only quality materials suited for the job. Substitutions may be made if certain materials are unavailable, provided they meet or exceed equivalent standards.

8. Liability

While every care is taken, Cernamak shall not be liable for:

  • Pre-existing issues or damage in the property

  • Delays caused by factors outside our control (e.g., weather, supply shortages, transport delays)

  • Minor cosmetic imperfections that do not affect performance or safety

  • Any indirect, consequential, or economic loss

Our liability for any claim arising from our services shall not exceed the total price paid for those specific services.

Cernamak is fully insured for public liability and professional operations.

9. Guarantees and Aftercare

Certain works are covered by a workmanship guarantee — this will be specified in your quotation or service agreement.
Guarantees do not cover wear and tear, accidental damage, misuse, or lack of proper maintenance.

10. Privacy and Data

Your privacy is important to us.
We collect and process personal data only as needed to provide our services and operate our website.
All data is handled securely in accordance with UK GDPR regulations.
Please refer to our Privacy Policy for more details.

11. Complaints

We aim to provide excellent service. If you are not satisfied, please contact us directly at:
mihail@cernamakpropertycare.co.uk

We will investigate and respond promptly to resolve any issues.

12. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Updates to These Terms

We may revise these Terms from time to time.
Any updates will be posted on this page with the revised date.
Continued use of our services after changes are published means you accept the updated Terms.

Thank you for choosing Cernamak Property Care.
We’re committed to providing quality, reliability, and craftsmanship in every service we deliver.